Frequently Asked Questions
Straight answers about plans, support, security, compliance and backups. Type a word below to find what you need, or call (689) 256-7645.
Getting started and plans
Do we have to sign a long contract?
No. You can choose month-to-month, 1-year or 3-year agreements, and every plan includes the same Solvera Shield security.
What does IT support cost for a small office?
Solvera plans are priced per person, per month. After a short call and a look at your setup, your free Tech & Security Blueprint shows your exact price before you sign anything.
Is the Tech & Security Blueprint really free?
Yes. There is no cost and no obligation, and you keep the report either way. We walk you through the findings, and you can fix things yourself, hand the list to your current provider or ask us for a quote.
Will you need our passwords for the Blueprint?
We work with you or your current IT provider to look at settings. We never ask you to send passwords by email.
How quickly can we get started?
We schedule your onboarding walkthrough as soon as your agreement is signed. Urgent issues get fixed first, and monitoring and backups are in place within your first 30 days.
Can we start with just a few people?
Yes. We work with offices of 5 to 50 people, and plans are priced per person, so you only pay for your team.
We are a small family business. Is that a fit?
Yes. Many of our clients started with no IT help at all. We start with the free Blueprint and build from there.
Do you offer a nonprofit discount?
Yes. Every Solvera plan includes a 10% discount for registered nonprofits.
Everyday support
Do you offer onsite support?
Yes. Our local team is based in Orlando, and onsite hours depend on your plan. We schedule visits around your patients and clients.
Do you support remote and hybrid staff?
Yes. We set up secure remote access and keep laptops patched and backed up wherever your team works.
Do you support Macs?
Yes. We support Mac and Windows computers side by side, including the creative software your team relies on.
Do you work with our industry software?
Yes. We keep your practice management, EHR, tax, accounting and document software fast, backed up and secure, and we contact the vendor for you when something breaks on their side.
How fast can new staff get set up?
With a standard setup in place, new hires have their computer, accounts and access ready on their first morning.
What happens when someone leaves?
We remove their access the same day, including email, shared mailboxes, file shares and your business software, and we hand you a record of what was removed.
Can you work alongside our in-house IT person?
Yes. With Co-Managed IT, your in-house person keeps the day-to-day while we take on security, monitoring, backups and the projects they never have time for.
What if our IT person leaves?
With Co-Managed IT we already know your setup, so we can step in right away and keep things running while you decide what is next.
Security and the Solvera Shield
Is a small office really a target?
Yes. Attackers use automated tools that scan for weak passwords, missed updates and inboxes that click. Small offices that hold patient, client or tax records are common targets because they often have less protection in place.
We already have antivirus. Is that enough?
Antivirus is one layer. Most attacks start with an email or a stolen password, so we add email filtering, two-step sign-in, application control and tested backups around it.
Is the Solvera Shield included in every plan?
Yes. Every Solvera plan includes all nine Shield layers. Plans differ in support hours and onsite time, not in security.
How long does the Shield take to set up?
Most layers are set up quietly in the first two weeks of onboarding. Training and policies roll out over the first month.
Can any security make a business breach-proof?
No, and no provider can honestly promise that. The Shield lowers the odds and the impact of an incident, and gives you a team and a recovery plan if something happens.
What happens if someone on our team clicks a bad link?
Call us right away. We check the device and the account, reset what needs resetting and look for signs that anything spread. Other Shield layers, like Web Filtering and Account Protection, are there to stop most threats before they can run.
Is two-step sign-in a hassle?
Most people approve a prompt on their phone in a few seconds. We help set it up, and trusted devices do not have to ask every time.
Will Zero Trust get in the way of work?
After the learning period, most people do not notice it. When something new is needed, the request takes a few clicks, and our team reviews it during business hours.
Does a dark web match mean we were hacked?
Usually not. Most matches come from breaches at other websites where staff used a work email. It is still a good reason to change that password, and we make sure exposed passwords no longer work.
Can we see what employees browse?
Our focus is security, not watching people. Web Filtering reports show blocked threats and policy blocks.
Will practice phishing emails embarrass anyone?
No. Results are used to coach, not to call people out. Anyone who clicks gets a short tip on what to watch for next time.
Compliance and insurance
Will you sign a business associate agreement?
Yes. We sign a BAA with every medical and dental client before we access any system, and we limit access to the Solvers who support your practice.
Do you do HIPAA security risk analyses?
Yes. We complete a security risk analysis with your practice manager in about 2 to 3 weeks, then help you work through the findings and update it each year.
Does the FTC Safeguards Rule apply to my firm?
In most cases, yes. The FTC treats tax preparers and many accounting and bookkeeping firms as financial institutions. Your attorney or compliance advisor can confirm how it applies to your firm, and we handle the technology side.
What is a WISP, and how long does it take?
A written information security plan describes how your office protects client data, who is responsible and what you do if something goes wrong. We do most of the work, and it takes about 2 to 3 weeks. You review it, sign off and keep it on file.
Does the Shield make us compliant?
It supports many safeguards that HIPAA, the FTC Safeguards Rule and cyber insurers expect. Compliance also depends on your policies and practices, so we review those with you.
Do you replace our attorney or compliance officer?
No. We handle the technology safeguards and the records that show them. Your attorney or compliance officer still advises on legal duties, and we work alongside them.
How do you protect client confidences at a law firm?
Two-step sign-in, encrypted devices, Solvera Endpoint Protection, Solvera Email Protection and role-based access to matters. We document every safeguard so you can show a client, an insurer or the Bar what is in place.
Can you help with our cyber insurance application?
Yes. We help you answer the technical questions accurately and show the safeguards insurers ask about, like two-step sign-in and tested backups.
Backups and business continuity
How often are our files backed up?
Hourly, daily, weekly, monthly and yearly, with restore points kept for up to 7 years.
How do we know the backups work?
We test restores on a regular schedule and fix any problem we find, so you never find out during an emergency.
Is backup the same as file sync?
No. Sync copies mistakes and deletions too. Backup keeps older versions so you can go back in time.
What if our office loses power or internet?
We help you plan ahead so your team can keep working from another location, and we can add a backup internet connection so an outage does not stop your front desk.
AI at work
Is it safe to use AI with client or patient information?
It depends on the tool, your agreement with the vendor and your rules, like HIPAA or attorney confidentiality. We help you choose tools with business privacy terms, set them up correctly and write down what is allowed.
Do we need an AI policy?
Yes. A short written policy tells your team which tools are approved and what information stays out of them. We write it with you.
Do we have to stop using free AI tools?
Not always. We help you decide which tools fit your work and your privacy rules, and set them up the safe way.
Will my team actually use AI?
That is the goal. We train with real tasks from their own work, so the time savings are clear from day one.
Projects and consulting
Do we need to be a managed IT client to use consulting or projects?
No. You can book consulting or a project on its own. Managed IT clients get the added benefit of a team that already knows their setup.
How far ahead should we plan an office move or new location?
The earlier the better. Internet service in a new space can take several weeks to install, so contact us as soon as you sign a lease. We plan internet, Wi-Fi, cabling, phones and computers, quoted up front as a project.
What does a technology roadmap include?
A list of what to upgrade or replace, in priority order, with timing and estimated costs. It is short, written in plain language and easy to share with partners.
How are projects and consulting priced?
After a short call, we give you a clear quote for the full project before any work starts.
Working with Solvera
How long has Solvera been in business?
Solvera has supported local offices since 2019.
How fast will you get back to me?
Someone on our local team will reply within one business day.
I am already a client. How do I get help?
Open a ticket in the Solvera Client Portal, email support@solveratech.com or call (689) 256-7647.
Are you hiring?
We hire for IT support, sales and internship roles. Open roles are listed on our Careers page.
Where we work
Which areas do you serve?
We support offices across Central Florida, including Downtown Orlando, Mills 50 and the Milk District, Winter Park, Maitland, Altamonte Springs, Lake Mary and Heathrow, Oviedo and Winter Springs, Winter Garden, Windermere and Dr. Phillips, and Lake Nona.
Where is your office?
Our office is at 1200 Hillcrest St, Suite 300, in Orlando. Most of the offices we support are 15 to 30 minutes away, so onsite visits are quick to schedule.
Which industries do you work with?
Medical and dental practices, law firms, CPA and financial firms, nonprofits, schools and marketing agencies make up most of our work, and we know the software and rules those offices run on.